Privacy Policy

 

Effective Date: October 1st, 2024.

At Luxury Van and Shuttle Bus Corp. (“we,” “our,” or “us”), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://luxuryvanandshuttlebus.com (the “Site”) or use our limousine and shuttle services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By using the Site and our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information from users of our Site and customers of our limo and shuttle services. This includes:

Personal Information:

  • Name
  • Email Address
  • Phone Number
  • Billing Information (e.g., credit card details)
  • Pickup/Drop-off Locations
  • Travel Dates and Times

Non-Personal Information:

  • IP Address
  • Browser Type
  • Operating System
  • Referring URL
  • Date and Time of Access
  • Cookies and Other Tracking Technologies

2. How We Use Your Information

We may use the information we collect in the following ways:

  • To Provide Services:
    To schedule and provide transportation services based on your requests.
  • To Communicate with You:
    To send booking confirmations, respond to inquiries, and provide customer service.
  • For Billing and Payments:
    To process payments for services rendered and send invoices/receipts.
  • For Marketing and Promotions:
    To send promotional offers and service updates based on your preferences, including via SMS.
  • To Improve Our Site and Services:
    To monitor usage patterns, conduct analytics, and improve our website’s functionality and customer experience.
  • To Comply with Legal Obligations:
    To comply with applicable laws, regulations, and court orders.

3. SMS Consent

Consent for SMS Communication

By providing your phone number, you consent to receive SMS notifications about bookings, drivers, pick-up and drop-off updates, and other service-related information. Information obtained as part of the SMS consent process will not be shared with third parties.

Types of SMS Communications

If you consent to receive text messages from Luxury Van and Shuttle Bus Corp., you may receive notifications about changes in driver schedules, pick-up and drop-off locations, or other important service updates. Examples include:

  • Driver Message Example 1:
    “Hello, please go to terminal B. To opt out of SMS at any time, reply ‘STOP.’ For assistance, text ‘HELP’ or read our Privacy Policy at https://luxuryvanandshuttlebus.com/privacy-policy/.”

  • Driver Message Example 2:
    “Hello, make sure you are on location 0800 at customer’s residence. Message and data rates may apply. You can opt out at any time by texting ‘STOP.’ For assistance, text ‘HELP’ or read our Privacy Policy at https://luxuryvanandshuttlebus.com/privacy-policy/.”

  • Message Frequency: We may send between 50 to 3,000 text messages daily across all users regarding appointments, location updates, and reminders.

Standard Messaging Disclosures

  • Fees for SMS Messages: Your mobile carrier may charge fees for messages sent or received. These fees depend on your carrier’s pricing and may vary based on domestic or international messaging.
  • Opt-Out: You can opt out at any time by texting “STOP.” You will not receive further messages unless you opt back in by replying “START.”
  • Assistance: For help, text “HELP” or visit https://luxuryvanandshuttlebus.com.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners and service providers for the following reasons:

  • Service Providers:
    We may share your information with third-party vendors who assist us with payment processing, email delivery, customer support, or other business operations.
  • Legal Compliance:
    We may disclose your information to comply with applicable laws, subpoenas, or court orders, or to protect our rights and interests.
  • Business Transfers:
    In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us recognize your browser and capture information about your visit.

You may choose to disable cookies through your browser settings. However, doing so may limit your ability to use certain features of our Site.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We employ industry-standard security measures such as encryption and secure payment processing. However, no system is completely secure, and we cannot guarantee the security of your information.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Afterward, we will securely delete or anonymize your data.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access:
    You may request a copy of the personal information we hold about you.
  • Correction:
    You may request that we correct any inaccuracies in your personal information.
  • Deletion:
    You may request that we delete your personal information, subject to certain legal exceptions.
  • Opt-out of Marketing Communications:
    You may opt out of receiving promotional emails from us at any time by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the contact information provided below.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a minor, we will delete it immediately.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on this page. We encourage you to review this policy regularly to stay informed of any updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, including SMS communications, please contact us at:

Luxury Van and Shuttle Bus Corp.

Address: 301 RT 17 N Ste 847, Rutherford, NJ 07072

Email: contact@luxuryvanandbus.com

Phone: 718 500 0082

Website: https://luxuryvanandshuttlebus.com